At Demify, we take pride in crafting high-quality demi-fine jewellery. If for any reason you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return and exchange process.
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You may request a return if:
– The request is made within 7 days of delivery
– The item is unused, unworn, and in original condition
– The product is returned with original packaging, tags, and invoice
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The following items are not eligible for return:
– Earrings (for hygiene reasons)
– Customized or personalized jewellery
– Items purchased during sale or special promotions
– Gift cards (if applicable)
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We offer exchanges for:
– Size issues (rings, bracelets, etc.)
– Damaged or defective products (must be reported within 48 hours of delivery)
– Exchanges are subject to product availability
– If the requested item is unavailable, store credit may be provided
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To initiate a return:
1. Email us at orders@demify.in with your order details
2. Our team will review and provide return instructions
3. Ship the product back securely (reverse pickup may be arranged if applicable)
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– Refunds are processed after quality check and approval
– The amount will be credited to your original payment method within 5–7 business days
– Shipping charges (if any) are non-refundable
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If you receive a damaged or wrong item:
– Notify us within 48 hours of delivery
– Share clear images/videos for verification
– We will arrange a replacement or full refund at no extra cost
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– Slight variations in color/design may occur due to lighting or screen differences
– Normal wear, scratches, or tarnishing due to usage are not considered defects
– Customers are responsible for ensuring safe return packaging
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For any return or exchange queries, feel free to contact us:
Email: orders@demify.in
Phone: +91-XXXXXXXXXX
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Last Updated: 11th april 2026
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